Privacy Policy

Welcome to MalaysiaOutsource.com (“the Platform”). This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).

By accessing or using this Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please stop using the Platform immediately.

1. Information We Collect

We may collect the following types of information when you browse the Platform, submit a listing, or contact us:

1.1 Personal Information

• Name
• Email address
• Phone number / WhatsApp number
• Business details
• Any information submitted through forms or communication channels

1.2 Listing Materials (For Service Providers)

Service Providers may provide:

• Business descriptions
• Photos, logos, images
• Pricing or service information
• Social media links or website links

These materials are considered voluntarily provided and will be published on the Platform.

1.3 Automatically Collected Data

When Users browse the Platform, we may automatically collect:

• IP address
• Device type & browser type
• Pages viewed & time spent
• Referral sources
• Cookies data

2. How We Use Your Information

Personal data collected may be used for the following purposes:

• To publish business listings submitted by Service Providers
• To communicate with Users and Service Providers
• To improve Platform functionality and user experience
• To respond to inquiries, complaints, or support requests
• For administrative, verification, and security purposes
• For marketing, promotional, or announcement-related communications

We will never sell your personal data to third parties.

3. Cookies & Tracking Technologies

The Platform may use cookies and similar tools for:

• Analytics
• Website performance
• User preferences
• Security and fraud prevention

You may disable cookies in your browser settings, but certain features may not function properly.

4. Disclosure of Information to Third Parties

We may share information with third parties only under the following circumstances:

• Platform service providers (hosting, analytics, backup services)
• Legal requirements or law enforcement requests
• To protect the rights, safety, and security of the Platform
• For resolving disputes or responding to claims

No personal information will be disclosed without lawful purpose or your consent.

5. Data Security

We take reasonable steps to protect your data from loss, misuse, and unauthorized access including:

• Secure server infrastructure
• Restricted access controls
• Data encryption where applicable
• Regular platform audits and monitoring

However, no online system is 100% secure. Users and Service Providers are encouraged to protect their own accounts and devices.

6. Third-Party Links

The Platform may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review each external site’s privacy policy independently.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain business records

Service Providers may request removal of their listing or data at any time.

8. Service Provider Responsibility

Service Providers are fully responsible for ensuring all information submitted:

• is accurate and lawful
• does not infringe third-party rights
• is safe and suitable for publication

The Platform is not liable for any loss or dispute resulting from inaccurate or illegal information submitted by Service Providers.

9. User Responsibility

Users browsing the Platform must exercise their own judgment and caution. The Platform does not verify Service Provider identity or service quality. Any communication, engagement, transaction, or agreement is strictly between Users and Service Providers.

10. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act (PDPA 2010), you may:

• Request access to your personal data
• Request correction of inaccurate data
• Withdraw consent to processing
• Request deletion (where applicable)

To submit a request, please contact us using the contact information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after changes are posted indicates acceptance of the updated Policy.